Frequently Asked Questions (FAQ) - Midnight Fitness Store
Q: How does shipping work?
Answer: Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Transit Time Domestically:
In general, domestic shipments are in transit for 2 - 7 days.
Transit time Internationally:
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Note: Free shipping codes are not included for apparel. There will be a separate charge on shipping apparel items with Midnight Fitness & Sports.
Q: How do we contact you?
Answer:
Trade name: Midnight Fitness & Sports.
Phone number: 8642548706. 8645612817.
Email: Salessupport@midnightfitness.store.
Physical address: Midnight Fitness & Sports, Greenville SC 29615, United States.
Q: What if I need to return something?
Answer: Midnight Fitness & Sports will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in original packaging, unused, and in great condition.
Return shipping will be paid at the customers' expense and the customer will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Midnight Fitness & Sports will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Q: How long does it take to get my refund?
Answer: Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Q: Which Countries do you ship supplements to?
Answer: We currently ship all of our supplements to the following countries: United States, Canada, Australia, Germany, Belgium, France, Spain, Italy, Netherlands & Denmark. As we continue to grow, we look to expand our reach to numerous new countries.
Q: Are the Supplements that you sell safe?
Answer: Yes! When selling health supplements online, several important legal requirements must be met. First and foremost, you must ensure that all products you sell have been tested for safety and quality. Additionally, health supplement products must have accurate labeling that lists all of the ingredients contained in the supplement. All health supplement manufacturers are also required to register with FDA, as well as any state agencies. Lastly, all health supplement companies must comply with FTC regulations regarding advertising and promotional materials.
Q: What if my order arrives damaged?
Answer: Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item so that we can evaluate the issue and make it right.
Q: I want to opt out of the email list, how do I do so?
Answer: To opt out of our email list. Click the unsubscribe button at the bottom of an email sent from the company to you. For any more questions please contact our email staff.
Q: What payment methods do you accept?
Answer: We currently accept any method of payment found at the bottom of our website & checkout. For further questions please email support staff.
Q: Do you accept Bitcoin?
Answer: We are currently working to have bitcoin supported purchases added to our shop, along with other cryptocurrencies. This payment will be accepted starting in February.
Q: Will I pay taxes for international shipping?
Answer: All taxes for international shipping costs are factored into our prices on the website, you will not need to worry about paying further taxes on shipping internationally.
Q: Where is my order?
Answer: If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Q: How do I track my order?
Answer: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. This will be delivered to the email provided to Midnight Fitness & Sports at checkout.
Q: Are payment & shopping on your site safe & secure?
Answer: All payments & shopping on Midnight Fitness & Sports are safe & secure. We pride ourselves in looking out for our customers by keeping this connection secure and private while on our site. Please refer to our terms of service for more information.
For any further questions, please contact us at Salessupport@midnightfitness.store.